General Terms of Sale


The customer acknowledges that he was aware, at the time of the order, of the terms and conditions of sale listed below and declares that he accepts them irrevocably and without reservation.

The seller may occasionally have to change some of the provisions of his terms and conditions of sale.
The general terms of sale are those in effect on the site on the date of the customer's validation of the order, so it is necessary that these be reviewed and accepted by checking the box provided for this purpose, before each order on the site.

It's 1. Object

The purpose of these terms and conditions is to define the rights and obligations between the Made by L company and the customer in connection with the purchase made through the site, whether the buyer is professional or private.

It's 2. Products

All the essential features of the products on offer appear on the site, using photographs and texts. Photographs illustrating the products are not contractual. The creations are handcrafted, this can lead to some variations in appearance, colors or dimensions. The photographs in the catalogue as well as the features are as accurate as possible but cannot ensure a perfect similarity with the product.

The customer undertakes not to reproduce for commercial purposes the creations he buys or sees on the Made by L website and not to exploit his image.
Any reproduction intended for commercial purposes will constitute infringement and will be prosecuted.

It's 3. Command

The buyer must make his order via the site's e-commerce function and print out the form on which he will indicate all the required contact information. The printed order and the regulation must be sent to:

GOBERT Laëtitia
25. Equality Street
36,250 Saint Maur

Made by L confirms the acceptance of its order to the customer by email. However, orders are only final on the payment date.
Made by L reserves the right to cancel any order from a customer with whom there is a dispute over the payment of a previous order. The customer is then notified by e-mail.

It's 4. Price, payment

All prices of our products are shown in Euros excluding participation in processing and shipping costs. The company reserves the right to modify its products as well as sales prices.
The invoiced prices are those in effect at the time of the order.
Delivery costs include the costs of packing, preparing and shipping the order and are by no means negotiable.
The payment will have to be made by check at the behest of GOBERT Laetitia or by wire transfer by e-mail.
This must be received within 15 days of the order. If payment is not received within this time, a reminder email will be sent to the customer. If payment is not received within 3 weeks of the order, it will be cancelled.
The order will begin after this cheque is cashed.
An invoice is drawn up for each shipment and addressed to the billing address indicated via the customer's form.

Five. Time and Delivery

The delivery time varies depending on the availability of the product, previously specified at the time of the order. Made by L makes deliveries by Letter Tracked, Max or Colissimo.

The products are delivered to the delivery address indicated by the customer on the form when ordering. It is up to the customer to verify the accuracy of the information entered. If there is an error in the wording of the recipient's contact information, the site cannot be held responsible for any problems this could cause.
All products depart from our premises in perfect condition. The customer must report to the postman the slightest trace of shock (holes, crushing ...) parcel and, if necessary, refuse the package.
The exchange of any declared product, in hindsight, damaged during transport, without any reservations has been issued at the receipt of the package, will not be taken care of.
We do not accept responsibility for the lengthening of delivery times due to the carrier, especially in the event of loss, theft, bad weather or strike.

It's 6. Withdrawal

The customer has a withdrawal period of 7 free days from the receipt of the order to terminate the sales contract in accordance with the provisions of Article L 121-20 of the French Consumer Code. During this period, the customer can return, at his own expense and risk, without further penalties the product or products not suitable for him.
The site recommends that the customer who wishes to exercise his right of withdrawal inform him by mail Made by L and to make his return shipment in recommended or Colissimo followed.
Only new and complete products will be accepted, returned in their original packaging allowing them to be marketed in a new state, and accompanied by a copy of the purchase invoice for optimized management. Any damaged, incomplete or used product will not be refunded or exchanged.
In return for the re-shipment of the product or products, under the conditions defined above, the customer may choose between the refund of the product or an on-site credit for future purchases.

In accordance with Article L121-20.2 3rd paragraph, no retraction period may apply for custom and/or customised contracts according to consumer specifications.

It's 7. Responsibility

Made by L is committed to describing, with the utmost accuracy, the products sold on the site. Jewelry must be used as such, the company cannot be held responsible in the event of improper use.
The company, in the process of selling through the site is bound only by an obligation of means. It cannot be liable for damage resulting from the use of the Internet network such as data loss, intrusion, viruses, service disruption or other unintentional problems.

It's 8. Intellectual property

All the elements of the site and its content is and remains the intellectual and exclusive property of Madame GOBERT Laetitia.
The full or partial reproduction of the content of this site is therefore strictly prohibited without its permission.

It's 9. Personal data protection

All the data you entrust to us is so that you can process your orders.
The client has the right to correct, consult, modify and delete the data provided. Under no circumstances will this information be passed on to a third party or to an outside company.
The archiving of purchase orders and invoices is kept in the computer systems of the Made by L site under reasonable security conditions that can be produced as evidence.

It's 10. Dispute

These terms and conditions of sale are subject to French law. Made by L cannot be held responsible for damage of any kind, whether material, immaterial or bodily, that could result from malfunction or misuse of marketed products.
In case of difficulties the client has the possibility, before any legal action, to seek an amicable solution, especially with the help of a consumer association or other advice of his choice. The customer will first turn to the company for an amicable solution.
Failing that, it will be the court of Châteauroux that will be the sole responsible, regardless of the place of delivery or billing accepted.